PRACTICAL INFORMATION

You’ll find all the resources you need on this page. Bookmark this to find everything from how to mail a postcard to how much to tip, to great deals on visiting landmarks, museums and cottages. Consider this information central.

Customs and immigration information

Personal Identification 

Visitors entering Canada must present a valid passport and, in certain cases, a visa. It is strongly recommended that you carry your passport with you at all times for identity purposes. Before entering Canada, all visitors are responsible for ensuring that they have the required documents necessary, whether they are travelling through to another country or returning to their country of origin. For more information, visit Citizenship and Immigration Canada.

Citizens or residents of the United States

As part of the Western Hemisphere Travel Initiative (WHTI), the United States has implemented new security measures for travellers entering or returning to the U.S.

Accessibility

Accessibility for people with disabilities or with restricted physical ability - Kéroul

514 252-3104 | keroul.qc.ca

Establishments have been assessed accessible according to criteria set by Kéroul and approved by the Ministère du Tourisme du Québec. For people with a disability, Kéroul provides information on tourism and culture.

The handicapped person can enter and move around the establishment without assistance.

The handicapped person requires assistance to enter and move around the establishment.

Tourist and Leisure Companion for persons living with a disability

514 933-2739

Some tourist and leisure activity sites give free access for the companion of persons living with a disability or a mental health problem, when they visit tourist and leisure activity sites.

Canada Post

800 René-Lévesque Blvd. West
1 866 607-6301

There are also lots of postal outlets which are located within other businesses, like pharmacies.

Access (free) to wireless internet

Consult the network map of free wifi public access areas.

City Pass, Ticket Office and Booking

Passeport MTL

The Passeport MTL allows you direct access to up to 28 Montréal’s key attractions. Two packages to choose from: 48-hr package at $93 and 72-hr package at $113 (taxes not included). Public transportation included.

Points of sale: Online, La Vitrine, the Tourist Welcome Office in Old Montréal, the Montréal Infotouriste Centre, some hotels and attractions.

1 844 685-3544 | passeportmtl.com

La Vitrine

Montréal’s Cultural Window
2 Sainte-Catherine Street East

514 285-4545 | Lavitrine.com

La Vitrine provides a complete calendar of cultural activities and special last-minute prices.
Open: Sunday and Monday, 11 a.m. to 6 p.m.; Tuesday to Saturday, 11 a.m. to 8 p.m.

Montréal Museums Pass

The Montréal Museums Pass opens the doors to some 50 museums throughout Greater Montréal.
It is offered in two forms: 3 consecutives days of museums (public transport included) or 3 days over 3 consecutive weeks (transport not included).

Points of sale: some participating museums, the Infotouriste Centre, the Tourist Welcome Office in Old Montréal and La Vitrine.

514 845-6873 | museesmontreal.org

WeChalet

WeChalet is an innovative digital tool with over 350 properties that takes the stress out of finding vacation rentals. This turn-key solution offers prices, availability, photos and property details to make holiday planning easy.  Simply enter in where, when and the number of guests, or search WeChalet’s easy interactive map to discover a wide range of dream cottages.

WeChalet provides 24/7 support and plants a tree for every booking they take to support reforestation.

Tourism services

Nannybag

With Nannybag, the world’s first and largest network of luggage storage locations, stowing your bags is as simple as 1-2-3: book online, drop off your luggage at a Nannybag partner shop or hotel, and enjoy your day knowing that your belongings are safe and sound.

Each baggage item is insured by AXA Assurance in case of breakage, loss or robbery. There isn’t any height or weight limit, and prices are per piece of luggage, set in advance.

Driving in Québec

Québec uses the metric system, so speeds are indicated in kilometres (100 km/h = 62 mph) and gas is sold in litres (3 3/4 litres = 1 US gallon).

Right turn

Although turning right on a red light is authorized across Québec (except at intersections where a sign indicates this is not permitted), rights on reds are strictly prohibited on the island of Montréal.

Cell Phone

Use of a hand-held cell phone that does not have a hands-free function is prohibited while driving.

Parking

There are many paid parking lots and automatic pay stations.

Electric vehicle

Electric charging stations are available at the following locations:
lecircuitelectrique.com/find-a-station

About cannabis in Montréal  

As of October 17, 2018, recreational cannabis became legal across Canada—which means visitors to Montréal can legally buy and consume it. However, while cannabis is legal, visitors need to be aware of the laws governing its purchase and consumption.  

Making a comment or conveying dissatisfaction

If you wish to comment on or are dissatisfied with the tourism services you received in Québec, please contact: Alliance de l’industrie touristique du Québec

1 877 686-8358 | info@alliancetouristique.com

Canadian Currency

Canadian currency is the Canadian dollar, which is divided into 100 cents. There are 5, 10, 20, 50 and 100 dollar bills. Smaller coins are 5, 10, and 25 cent pieces as well as of 1 and 2 dollars. Banking and credit cards are also welcome almost everywhere.

Taxes

There are two applicable taxes in Québec: a federal Goods and Services Tax (GST) of 5% and a Québec provincial tax (TVQ) of 9.975%. A 3.5% accommodation tax is also in effect in Montréal.

Tips

It is customary to tip restaurant waiters, taxi drivers and hairdressers 15% of the bill, before taxes. Bellhops, porters, doormen, etc. generally receive at least $2 per suitcase or per service rendered. Coffee and food counters often have a tip cup next to the cash register; spare change is always appreciated.

Emergency

  • In case of emergency: 911
  • Info-Santé: 811
  • Québec Poison Control Centre: 1 800 463-5060